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Case Study:
Global Software Company Improves Performance; Cuts G&A Costs by 25%
Overview of Project
Our client is a publicly held $70 million enterprise software and support solutions company that serves small and medium-sized businesses worldwide. With far-flung global operations, the company was struggling to manage its general and administrative expenses while balancing spending on sales and marketing.
The Challenge
The company needed a plan to reduce G&A expenditures, make their operations more efficient, and add people to its management team for several of the G&A functions.  These cost reductions and transitions in leadership needed to occur while the company was undergoing significant growth and acquiring other companies.
The Engagement
The company engaged Manchester to assess their G&A structure to determine if it was poised to meet the growth and demands for the future; to recommend ways to reduce current expenditures; to identify and recommend operations efficiencies;, and to assess the global finance group’s ability to execute in a timely fashion and cost-effective manner.

The Solution
Manchester conducted its study with the company’s senior management support and determined that the global finance organization needed to be re-structured, the IT systems and business processes were broken, and that professional service providers could be better managed.

The Impact
The company embraced Manchester’s recommendations which when fully implemented will result in approximately $3.0 million in expense savings and efficiency gains. The company has recruited new leadership and is centralizing a number of basic off-shore functions.

 


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